The kazino-game24.online website editors checked the efficiency of customer support services in land-based Russian casinos. During the experiment, the fastest feedback was received from Casino Sochi and Boomerang in Krasnaya Polyana, as well as from the Sobranie casino in the Yantarnaya gambling zone.

Editorial staff under the guise of ordinary players sent to all Russian casinos request to visit gambling establishments using the feedback methods offered on the official websites.

We want to fly to your casino to relax with a company of 20 people. Tell me, please, what are our next steps, we need a hotel, etc. Thank you.

The employees of Boomerang and Sobranie casinos reacted the fastest in online chats, on the websites of these establishments the answer was received within 15-20 minutes. The most detailed meaningful response came to the mail from Casino Sochi 24 minutes after the request.

When sending messages, representatives of Casino. ru noticed that gambling establishments do not use all available methods of communication with customers on the Internet. If email addresses are listed on all official casino sites, then online chat is presented only on three resources, and the feedback form is on one.