Unreal_RealBeginner

December 02, 2020

Yesterday while playing in this project, my account with a balance was disabled in the amount of 40,000 UAH. Basically, it all started like this: I decided to visit this project again after the first time, I liked it there, and the payments quickly came to the card, and everything was in order. Yesterday I made deposits in the amount of 68,000 UAH And I decided to buy bonuses, but I have disabled the purchase "writes that I have reached the limit in the purchase of bonuses and the limit on rates! That is, I could not spin at normal rates except for the minimum." I contacted support, they told me that this is the case for everyone, and everyone has such limits ... I told them that my girlfriend plays in this casino too, and she has no limits. I asked to confirm the request for withdrawal of funds from the account, after which pseudo Valeria from the support service went to wool my account, and blocked the account with a balance of 40,000 hryvnias. Reason for multi account! The bottom line is that everything was in order before, and my girlfriend and I also played from the same laptop, no bonuses have ever activated anything like that. Her account is in the red, mine was in the black according to the conclusions. We have different surnames with her, we just sit on the same Wi-Fi device, and play a laptop from time to time. In general, I ask you to solve this situation with account recovery and withdrawal of funds! If needed, she verifies her account to verify her identity! WE DO NOT HAVE THE POSSIBILITY TO SIT FROM A DIFFERENT INTERNET AND PLAY FROM A DIFFERENT DEVICE NOT INCLUDING A MOB PHONE. what kind of injustice is this, at this stage we are not people with the same surname and with the same place of registration! How can there be a multi-account if we are different people with my girlfriend! We will wait for the issue to be resolved. Thanks to your platform for being you.