Checking online casino technical support #6

The editors continue to test the quality of Russian-language online casino support. Under the guise of a new player interested in registering, the editorial staff contacted technical support operators and asked about welcome bonuses, the conditions for receiving them and wagering. General questions were asked and details that were not specified in the conditions of the promotion were clarified.

This time the specialists tested 5 brands of popular licensed online casinos. The speed and completeness of responses were evaluated. Requests were sent by email and via the feedback form. Also, several questions were asked to the consultants in the online chat.

First Response Time:

Casino NameOnline ChatEmailContact Form
Fairspin2 minutes3 hours-
RedPingWin5 minutes--
Freshinstantly3 hours-
Riobetinstantly10 minutes-
N120 minutesno response within a day15 hours

The best result was shown by casino technical support specialistsRiobet. An email request was answered within 10 minutes. The information provided by support fully answered the questions asked. In the online chat, the operator answered instantly, the information was provided quickly.

Casino supportFresh also showed a good side. The consultant in the online chat responded instantly, providing the requested information. The email was answered within 3 hours, but it did not contain a complete answer to the question asked.

Casino SpecialistRedPingWin answered questions online chat quickly. We must pay tribute, if the operator did not know the answer to the question and could not get it, then he spoke openly about it. However, the specified technical support email does not accept letters - this source of communication is not available to players.

Online casino supportFairspin did not perform well. The response to the e-mail came after 3 hours and it can not be called informative. When communicating in an online chat, the consultant could not provide the required information, but at the same time claimed that he had answered all the questions.

Most of all complaints about the work of N1 casino support. At the time of writing, the request sent by email remained unanswered. I had to wait 20 minutes to connect with a specialist in an online chat. The consultant could not give a meaningful answer to the question, unsubscribed with links to the rules of the casino. No clear answer was received through the feedback form either. The support service representative recommended that you read the rules for receiving and wagering bonuses.

Richard "Boz" Bosworth is the main partner and CEO of the young company JC Hospitality, LLC ...
Position: Author of analytical materials Higher education Age: 24 years old Experience: more than 5 years Brief biography: Born on March 24, 1997 in the city of Volkhov, Leningrad Region. In 2015 he successfully graduated from a secondary school, after which he entered the Faculty of Mechanics and Mathematics...
There are no reviews yet. Help other users with a choice - be the first to share your opinion about this review and get a unique bonus.
To add a comment, please log in: