Checking online casino technical support #3 portal experts continue testing online casino support services. Our employee introduces himself as a new player, asking operators about welcome bonuses and ongoing tournaments in order to assess how the support will react to non-standard questions. To communicate with the operators, all available channels indicated on the official websites of the online casino are used.

Efficiency, correctness of communication and informativeness of the response are taken into account when comparing. This time, the representative of, as a mystery shopper, communicated with the support operators of the following casinos:

According to the results of the experiment, Pokermatch coped best with the task, WildBlaster was the worst. It should be noted that not all presented online casinos have access to the main ways of contacting technical support. Leonbets does not have live chat. You can ask questions of interest via the feedback form or directly by e-mail.

Play Fortuna and Pokermatch employees responded the fastest in the live chat. It took them 2 minutes to contact the player. 1xBet operator answered in 5 minutes. We had to wait the longest at the WildBlaster casino — the employee gave an answer almost half an hour later, all this time the mystery shopper was the first in the waiting queue.

The 1xBet operator did the fastest — he said that the question should be addressed by e-mail. The fastest and most complete answer was received from Pokermatch. The operator responded promptly, politely, and as fully as possible.

The Play Fortuna operator answered politely, but provided standard replies. After the questions were duplicated, the support employee left for 10 minutes and returned with the most detailed answer.

Wild Blaster had the worst situation, except for an unreasonably long wait, the operator could not give a full explanation about the wagers for free spins. After that, he provided the mail of the Vip-manager, who is responsible for the accrual of free spins. In general, the operator behaved correctly and answered politely, although it seemed that new players were not welcome here. The VIP manager answered within an hour and gave a detailed explanation.

First response time for supports

Casino nameOnline chat E-mailFeedback form
1xBet5 minutes20 minutes24 hours 726
Leonbets-20 minutes2 hours
Pokermatch2 minutes 73520 минут-
Wild Blaster25 minutes9 hours 12 hours
Play Fortuna2 minutes2 hours-

As for email responses mail, then again, on the positive side, Pokermatch stands out. The answer was received after 20 minutes, and contained the requested information.

A question asked via the feedback form was answered by a WildBlaster employee after 12 hours. The response to the e-mail was received after 9 hours. In both cases, the support could not give a clear explanation.

1xBet and Leonbets answered quickly, after about 20 minutes, but there was little information. Both brands requested information about the player's account. Support responded to non-standard questions with links to the pages of active promotions and quotes from the bonus conditions. The response from the Play Fortuna casino came in 2 hours. There are no claims to the content.

When contacting support, do not forget to rate the work of operators and leave feedback on the portal.

Richard "Boz" Bosworth is the main partner and CEO of the young company JC Hospitality, LLC ...
Position: Author of analytical materials Higher education Age: 24 years old Experience: more than 5 years Brief biography: Born on March 24, 1997 in the city of Volkhov, Leningrad Region. In 2015, he successfully graduated from secondary school, after which he entered the Faculty of Mechanics and Mathematics...
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