Checking online casino technical support #5 continues to check the effectiveness of technical support services in Russian-language online casinos. Under the guise of players, representatives of the editorial office contact the customer service with questions regarding welcome bonuses. Experts evaluate the promptness of responses, the correctness of communication and the reliability of the information provided.

For the purity of the experiment, requests are sent to the casino's e-mail and duplicated in the online chat. At the first stage, the time of the first response is estimated, then - how completely and clearly the requested information was presented. If necessary, experts ask technical support specialists additional questions.

Casino NameOnline ChatEmail
Championinstantly10 minutes
1xSlotsinstantly30 minutes
Rox2 minutes5 minutes
Pin Up1 minuteno answer
Surf2 minutesна указанный адрес письма не доставляются

During the next check, the casino technical support employee proved to be the best in the online chat1xSlots. The specialist was polite, instantly answered the questions asked in his own words, without quoting the rules published on the site. Among the Russian-speaking players, 1xSlots online support is considered one of the best, so additional questions were asked regarding technical problems. The online chat operator helped with their solution. A response email came within 30 minutes.

CasinoRox pleasantly surprised by the speed of response to e-mail. A letter explaining all the nuances of receiving a bonus for the first deposit arrived 5 minutes after sending the request. When communicating online, the operator responded quickly, providing the required information.

Casino supportChampion also showed his good side. In the online chat, the operator answered quickly and correctly. But the required information was not provided to the request by e-mail: the response message contained a proposal to contact the customer service employee in the online chat on the site.

Checking the casinoPin Up left a double impression. On the one hand, when communicating on the site, a technical support worker answered quickly and gave good advice to a potential player. On the other hand, the request sent by e-mail remained unanswered.

Most comments from experts appeared on the work of the casino service departmentSurf. Firstly, it is impossible to send an email to the specified email address - the user receives an automatically generated response that his message was not delivered. Secondly, when contacting technical support in an online chat, a consultantTTR Casino answers the player. Yes, both brands belong to the same owner, but for a gambler who does not own this information, the situation may seem strange. At the same time, in the process of communication, the technical support specialist answered meaningfully only the first question. To all clarifying questions, the user received a reply that the full rules can be found on the site.

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Richard "Bose" Bosworth is the main partner and CEO of the young company JC Hospitality, LLC ...
Position: Author of analytical materials Higher education Age: 24 years old Experience: more than 5 years Brief biography: Born on March 24, 1997 in the city of Volkhov, Leningrad Region. In 2015, he successfully graduated from a secondary school, after which he entered the Faculty of Mechanics and Mathematics...
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