Checking the work of online casino technical support #1
kazino-game24.online experts checked the quality of the work of casino support services from the rating of the best. When comparing the response time of support consultants across all available communication channels, online casinosRedStar andVipClub. 680
Сотрудник портала kazino-game24.online под видом обычного игрока отправил вопрос в онлайн-чате и на электронную почту шести казино. Во всех сообщениях пользователь представлялся новым клиентом, который изучает приветственные бонусы данного заведения. Стоит отметить, что в 5 из 6 проверенных казино заявлен круглосуточный режим работы техподдержки. Исключение составляет онлайн-казино RedStar, в котором 00:00 до 08:00 по московскому времени лайв-чат недоступен. Форма обратной связи на сайте оказалась доступна только в казино Vip Club.
In the live chat, the employees of all the casinos responded within a minute, but the response to clarifying questions was not so prompt. However, in most cases, the necessary clarifications were provided within 2-5 minutes. The exception was the JoyCasino support service. To achieve a comprehensive answer, the client had to remind himself after 10 minutes of waiting. At the same time, in Casino X, after the player fell silent, the operator politely asked if he could still be useful, and in parting he wished big winnings.
|Name of the casino||Online chat||Feedback form|
|Vip Club||up to 5 minutes||14 minutes||15 minutes|
|Pokerdom 711||до 2 минут||8 minutes||-|
|Casino X||up to 5 minutes||2,5 часа||-|
|JoyCasino||up to 10 minutes||2.5 hours||-|
|Joker||up to 2 minutes||2 hours||-|
RedStar Casino tried to find an individual approach to player. The technical support specialist asked the client questions about his favorite gambling entertainment and offered the most suitable bonuses.
At the Vip Club casino, the support operator constantly stayed on the line, provided information about the bonus policy as fully as possible, and offered an exclusive partner bonus. The answers were not formulaic, the employee was clearly trying to help the new player.
Joker Casino also demonstrated excellent customer support: the consultant communicated with the client correctly and provided all the requested information as soon as possible.
Employee Pokerdom casino support gave instant and detailed answers, however, answering several questions asked one after another, he inadvertently missed one of them, for which he later apologized.
As for email requests, the answer is from RedStar came in just 2 minutes, Pokerdom in 8 minutes, and from Vip Club Casino in 14 minutes. It is safe to say that if the clients have any questions, the mentioned casinos respond almost instantly.
Operators of other supports responded by e-mail with a delay of more than 2 hours. This may be due to the organization of the support service (rarely check mail) or with a large influx of emails. Joker Casino sent a response after 2 hours, and JoyCasino and Casino X - after 2 hours and 30 minutes.
If you contact support, do not forget to evaluate the work of operators after the dialogue is over. You can share your experience of communicating with casino support on the reviews page of our portal.